Level 2 Diploma in Customer Service

Customer service 1

This qualification aims to:

  • provide learners with the skills and knowledge required to successfully work in customer services
  • develop learners’ skills in communication, resolving queries and meeting customers’ needs
  • Build learners’ knowledge of the principles of customer service.

The objectives of this qualification are to help learners to:

  • Develop customer service skills that can be relied upon by employers in a range of industries
  • Provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service.

Level 2 Diploma in Customer Service

Progression

On completion of the level 2 Customer Service, learner can progress to the level 3 Customer Service.

How do I apply?

To apply for this course please contact us on 0121 448 1033