This qualification aims to:
- provide learners with the skills and knowledge required to successfully work in customer services
- develop learners’ skills in communication, resolving queries and meeting customers’ needs
- Build learners’ knowledge of the principles of customer service.
The objectives of this qualification are to help learners to:
- Develop customer service skills that can be relied upon by employers in a range of industries
- Provide learners with the skills and knowledge needed to communicate effectively with customers and provide effective customer service.
On completion of the level 2 Customer Service, learner can progress to the level 3 Customer Service.
How do I apply?
To apply for this course please contact us on 0121 448 1033